Helpdesks to assist the Diamond Open Access publishing community 2025

As part of Redalyc and Amelica’s commitment to the open-access editorial community, in April 2025 we established specialized helpdesks for scientific journal editors. These personalized sessions are designed to save you time and streamline your workflows by providing:

• Direct answers to your specific questions about editorial processes.
• Expert guidance on utilizing our tools and managing your publications effectively.
• Personalized support for navigating unique challenges and cases.
• An opportunity to connect with Redalyc and Amelica members.

If you are an editor or represent an institution from a journal indexed in Redalyc and Amelica and needs to discuss a particular case we invite you to sign up individually to participate in a helpdesk session. A session will be scheduled once a minimum of 5 and a maximum of 10 editors or participants have registered. This ensures a productive and focused discussion, lasting no more than one hour.

Our helpdesks foster direct interaction between Redalyc and Amelica members and journal editors, creating a valuable space for  experience-sharing and the strengthening of editorial management practices.

Sessions will take place on Wednesdays at 10:00 a.m. (GMT-6). Once the minimum number of participants is reached, the specific meeting date will be communicated to those registered. If additional editors join before the scheduled session and time permits, they may also be able to participate.

Don’t miss this opportunity for personalized support!

Interested editors can register by emailing us at  editores@redalyc.org, ameli.conocimientoabierto@gmail.com, orby sending a WhatsApp message to+52 729 728 2636.

The establishment of dedicated helpdesks for journals within the Redalyc and AmeliCA infrastructure represents a significant step in strengthening the Diamond Open Access ecosystem in Latin America and beyond, reinforcing the principle of Science as a Global Public Good.

This collaborative effort will contribute to a more robust and sustainable scholarly communication infrastructure, ensuring wider access to knowledge generated within and for the region, for the benefit of the global scientific community.